Requesting Appointments Online

Whilst booking routine appointments, such as blood tests, is possible using the new online request form it is much quicker and easier for patients to use the NHS App. If you need any of the following types of appointments please use the NHS App if possible:

• B12 injection 
• Blood test 
• Blood pressure plus 
• Cervical smear 
• ECG
• INR
• NHS health check

Find out more about the NHS App here

You will be asked to describe your symptoms and where you are experiencing these symptoms. This helps the triaging clinician ensure you receive the right care, from the right person at the right time. You will also be asked for some personal details, such as name, date of birth, postcode and contact number.

After you click ‘submit’ your online request will be sent to the practice. When you see the message ‘Thank you. Your contact request has been sent’ it means your form has been submitted. If you provided your email address when completing the online form you will receive an email notification confirming delivery.

Your request will be sent to a triaging clinician who will decide how to get you the best care. This may be an appointment with a GP, Nurse or HCA (Health Care Assistant) either on the same day or sometime in the future, or they may signpost you to another service, for example, a local pharmacist, the Urgent Treatment Centre (UTC) or a dentist.  Our Care Navigators will contact you with the outcome of your request.

You will be contacted with the outcome of your request by phone or text.  If you don’t have a mobile phone, we will call your landline.

We will aim to respond to your request as soon as possible. To allow us to work quickly and efficiently, please avoid calling us to chase up your request and please do not re-submit your request unless you have not heard back from us within 2 working days.

Yes. You can still call us or come to the practice to request an appointment, however an online request will still need to be submitted and triaged using our new system. 

If you phone the practice, we will complete the form on your behalf and submit it via our online system and it will then be triaged by a clinician. If you visit the practice in person, we will help you to complete the online form, which will then be submitted and triaged by a clinician. Once the triaging clinician has looked at your request, you will be contacted by a Care Navigator who will let you know what needs to happen next.

If you or someone you are seeking help for is experiencing symptoms of a life threatening nature (such as loss of consciousness, chest pain, breathing difficulties etc), please do not use our online form to request help. Instead, you should call 999.

If you submit an online form and your symptoms indicate that the problem needs urgent care, you will be given information on how and when to contact A&E, 999 or 111 services if required.

You may be offered a same day appointment or a choice of appointments in the future, depending on the nature of your online request. GP and Nurse Practitioner appointments can be booked up to 10 days in advance. Most Nurse and Health Care Assistant appointments can be booked up to 6 weeks in advance (most of these will be for appointments such as blood tests, health checks, cervical smears etc and should be booked via the NHS App where possible.) 

All of our GP time is allocated by appointments, either face to face or over the telephone.  If you need to speak to a GP, you need to fill in an online request form.

If you need self-care advice, you can find information on our website or alternatively you can speak to a pharmacist or call 111, depending on your need.

You can let us know under the ‘Concerns and Expectations’ section on the online form.  We will endeavour to meet your requests. However, depending on GP work schedules this may not always be possible.

If your request is triaged as needing same day care, you will be contacted with an appointment time for that day. If your request does not require same day care, you will be contacted with a choice of appointments to book.

No. Ideally we’d like patients to use the NHS App for prescription requests or viewing test results. If you do not have access to the NHS App, you can use forms on our website for various requests.

Please visit our contact us page, scroll to the bottom and click the blue highlighted ‘contact the practice’ section to see the different options available.  

You need to be a registered patient of Frome Medical Practice to request appointments with us.

If you are not currently a registered patient and would like to register with us, please click here for more information and to complete our registration form.

Yes, you can submit requests on behalf of children, relatives, friends or someone you care for, if they have given their permission for you to do this.

Potentially sensitive data is stored within the UK using technical architecture, processes and security features approved by the NHS. This assures compliance with regulatory and legal requirements for the UK, that is GDPR in general, Data Security and Protection Toolkit (NHS) and Cyber essentials (NHS).

If you need help completing the form you can contact us by telephone on 01373 301301. We will be happy to help you complete the form over the phone. We can also take the information over the phone and submit the request for you if needed.

We also run regular free Digital Health Support where you can get help learning how to use the appointment request form.

Learn about Digital Health Sessions

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If this still does not help you can contact the practice by telephone and we will be happy to submit your request for you. You can also visit the practice and use one of our devices to submit your request. 

1. You can visit Frome Medical Practice and use one of our devices to access the appointment request form. We have 4 iPads by the reception desk for patients to use. 

2. You can also request to be referred to Donate IT to receive a free device if you do not have access to a smart device. They may also provide you with free data if needed.

3. Self-refer by using our online form or by calling our Digital Health Support team on 01373 468368.