Requesting Appointments Online

You will be asked to describe your symptoms, where they are, and how long they have gone on for. 

This helps our doctors make sure you get the right care from the right person at the right time.  

You will also be asked for some personal details, such as name, date of birth, post code and contact number. 

You will be asked to select the nature of your visit when completing the form. The options are as follows:

New Health Problem

Select 'new health problem' if your request is for something you have not seen a doctor about before - for example a new cough.

Ongoing Health Problem

Select 'ongoing health problem' if you have previously seen a doctor about this health problem - for example a long term health condition or a re-occuring problem.

Follow up Requested by Clinician

Select 'follow up requested by clinician' if your doctor has asked you to come back and see them again after a previous appointment. They will likely have told you how long to wait between appointments.

Nurse Appointment

Select 'nurse appointment' to request specific types of nurse appointments. For example vaccinations or an NHS health check.

You can also book some types of nurse appointments directly without having to request an appointment. Find out more on the NHS app page.

Cancel or Rearrange an Appointment

Select 'Cancel or Rearrange an Appointment' if you aready have an appointment booked that you need to change.

If you need to rearrange the appointment then you can leave details on the form.

If you would just like to cancel the appointment and do not need to rebook the NHS app is the fastest way to do this. 

Home Visits/Complex Care Team

Select 'home visits/complex care team' if you need to request a home visit for yourself or on behalf of someone else. 

Home visits are suitable for some patients but are not needed in most cases.

We will assess your request to make sure a home visit is necessary.

After you click ‘submit’ your online request will be sent to the practice.

When you see the message ‘Thank you. Your contact request has been sent’ it means your form has been submitted.

If you provided your email address when completing the online form you will also receive an email confirming that we have recieved your request.

No. If we have asked you to book any of the following appointments, the NHS App is the quickest and easiest way to do this:   

• B12 injection 
• Blood test 
• Blood pressure plus 
• Cervical smear 
• ECG
• INR
• NHS health check

Find out more about the NHS App here

Your request will be sent to a doctor. They will review your request and decide what type of appointment you need and when. 

This may be an appointment with a GP, Nurse, or Health Care Assistant. You may also be signposted to another service such as a local pharmacist, the Urgent Treatment Centre (UTC) or a dentist instead.  

If you are offered an appointment at the medical practice the date of the appointment will depend on how urgently you need to be seen. Patients with urgent concerns will be seen as soon as possible. If the clinician has decided your concern is safe to wait, you may have to wait for an appointment that is further away.  

Our Care Navigators will contact you with the outcome of your request.

We aim to reply to all requests within 4 working days. 

You will be contacted with the outcome of your request by phone or text.  If you don’t have a mobile phone, we will call your landline.

We will respond to your request as soon as possible. While requests are often reviewed on the same day, we may take up to 4 working days to contact you with an appointment. This is because we respond to medically urgent requests as priority. 

To allow us to work quickly and efficiently, please do not call about a previous request unless your condition has worsened. 

Yes. You can still call us or come to the practice to request an appointment if needed. However, we still use the online request form for phone and in person requests. 

If you phone the practice, we can complete the online form on your behalf. 

If you visit the practice, we can help you to complete the online form in person. 

Your request will still be sent to a doctor who will review your request and decide what type of appointment you need and when. 

If you or someone you are seeking help for is experiencing symptoms of a life threatening nature (such as loss of consciousness, chest pain, breathing difficulties etc), please do not use our online form to request help.

Instead, you should call 999.

If you submit an online form and your symptoms indicate that the problem needs urgent care, you will be given information on how and when to contact A&E, 999 or 111 services if required.

All of our GP time is allocated by appointments, either face to face or over the telephone.  If you need to speak to a GP, you need to fill in an online request form.

If you need self-care advice, you can find information on our website.

You can also speak to a local pharmacist or call 111 for advice if needed.

You can let us know under the ‘Concerns and Expectations’ section on the online form. 

We will try to meet your requests. However, depending on GP work schedules and the urgency of your request this may not always be possible.  

Alternatively, you can request a chaperone at your appointment. 

You need to be a registered patient of Frome Medical Practice to request appointments with us.

If you are not currently a registered patient and would like to register with us, please click here for more information and to complete our registration form.

Yes, you can submit requests on behalf of children, relatives, friends or someone you care for.

They need to give their permission for you to do this. 

Yes, your personal data is safe. 

Any potentially sensitive data is stored within the UK using technical architecture, processes, and security features approved by the NHS.  

This means our data handling is in compliance with regulatory and legal requirements for the UK. This includes GDPR, the Data Security and Protection Toolkit (NHS) and Cyber essentials (NHS). 

If you need help completing the form you can contact us by telephone. Our Care Navigators can help you complete the form yourself over the phone. Alternatively they can take the information over the phone and submit an appointment request for you if needed.

We also run regular free Digital Health Support where you can get help learning how to use the appointment request form.

Learn about Digital Health Sessions

Your Internet browser may be out of date. Try updating your Internet browser to the latest version. If this does not help, you can try to use the service with a different device.

If this still does not help you can contact the practice by telephone for help submitting a request. You can also visit the practice and use one of our devices to submit your request. 

You can visit Frome Medical Practice and use one of our devices to access the appointment request form. We have 4 iPads by the reception desk for patients to use. 

If you are elgible you can request to be referred to Donate IT to receive a free device if you do not have access to a smart device. They may also provide you with free data if needed. Self-refer by using our online form or by calling our Digital Health Support.