Requesting Appointments Online

You need to be a registered patient of Frome Medical Practice to book appointments with us and to use this new system.

If you are not currently a registered patient and would like to register with us, please click here for more information and to complete our registration form.

To use the new system you will need access to the internet and a smartphone, tablet, laptop or desktop computer.

You do not need a username or password to access the new system, but you must be a registered patient of Frome Medical Practice. 

If you have an NHS login (which you use to login to the NHS App) you are able to use this to access the new online system if you prefer but you do not have to do this.

Ideally we would like you to complete your appointment request online, using a link via our website.  Patients that are able to do this online help us by freeing up the phone lines for those that cannot use our online form.

You will be asked to describe your symptoms and where you are experiencing these symptoms. This helps the triaging clinician ensure you receive the right care, from the right person at the right time. You will also be asked for some personal details, such as name, date of birth, postcode and contact number.

After you click ‘submit’ your online request will be sent to the practice. When you see the message ‘Thank you. Your contact request has been sent’ it means your form has been submitted. If you provided your email address when completing the online form you will receive an email notification confirming delivery.

Your request will be sent to a triaging clinician who will decide how to get you the best care. This may be an appointment with a GP, Nurse or HCA (Health Care Assistant) either on the same day or sometime in the future, or they may signpost you to another service, for example, a local pharmacist, the Urgent Treatment Centre (UTC) or a dentist.  Our Care Navigators will contact you with the outcome of your request.

You will be contacted with the outcome of your request by phone or text.  If you don’t have a mobile phone, we will call your landline.

We will aim to respond to your request as soon as possible. To allow us to work quickly and efficiently, please avoid calling us to chase up your request and please do not re-submit your request unless you have not heard back from us within 2 working days.

Yes. You can still call us or come to the practice to request an appointment, however an online request will still need to be submitted and triaged using our new system. 

If you phone the practice, we will complete the form on your behalf and submit it via our online system and it will then be triaged by a clinician. If you visit the practice in person, we will help you to complete the online form, which will then be submitted and triaged by a clinician. Once the triaging clinician has looked at your request, you will be contacted by a Care Navigator who will let you know what needs to happen next.

No. All appointment requests are submitted via our online system. The triaging clinician will then decide on what needs to happen next and we will get in touch with you to let you know. 

If you or someone you are seeking help for is experiencing symptoms of a life threatening nature (such as loss of consciousness, chest pain, breathing difficulties etc), please do not use our online form to request help. Instead, you should call 999.

If you submit an online form and your symptoms indicate that the problem needs urgent care, you will be given information on how and when to contact A&E, 999 or 111 services if required.

You may be offered a same day appointment or a choice of appointments in the future, depending on the nature of your online request. GP and Nurse Practitioner appointments can be booked up to 10 days in advance. Most Nurse and Health Care Assistant appointments can be booked up to 6 weeks in advance (most of these will be for appointments such as blood tests, health checks, cervical smears etc and should be booked via the NHS App where possible.) 

If your request is triaged as needing same day care, you will be contacted with an appointment time for that day. If your request does not require same day care, you will be contacted with a choice of appointments to book.

All of our GP time is allocated by appointments, either face to face or over the telephone.  If you need to speak to a GP, you need to fill in an online request form.

If you need self-care advice, you can find information on our website or alternatively you can speak to a pharmacist or call 111, depending on your need.

Yes, you can submit requests on behalf of children, relatives, friends or someone you care for, if they have given their permission for you to do this.

You can let us know under the ‘Concerns and Expectations’ section on the online form.  We will endeavour to meet your requests. However, depending on GP work schedules this may not always be possible.

Whilst booking routine appointments, such as blood tests, is possible using the new online request form it is much quicker and easier for patients to use the NHS App. If you need any of the following types of appointments please use the NHS App if possible:

• B12 injection 
• Blood test 
• Blood pressure plus 
• Cervical smear 
• ECG
• INR
• NHS health check

Find out more about the NHS App here

No. Ideally we’d like patients to use the NHS App for prescription requests or viewing test results. If you do not have access to the NHS App, you can use forms on our website for various requests.

Please visit our contact us page, scroll to the bottom and click the blue highlighted ‘contact the practice’ section to see the different options available.  

Potentially sensitive data is stored within the UK using technical architecture, processes and security features approved by the NHS. This assures compliance with regulatory and legal requirements for the UK, that is GDPR in general, Data Security and Protection Toolkit (NHS) and Cyber essentials (NHS).

Find out more about the NHS App, what it is and how to download it

You can come to the practice or contact us by telephone and we will be happy to help you or submit your request for you.

Your Internet browser may be out of date. Try updating your Internet browser to the latest version. If this does not help, you can try to use the service with an alternative device. If this still does not help you can contact the practice by telephone and a Care Navigator will be happy to submit your request for you. Or you can visit the practice and use one of our devices to submit your request. 

Yes we can help you with this. We run regular free Digital Health drop in sessions and a Digital Cafe, which you are welcome to come along to. There’s no need to book an appointment, just turn up and we can help.

Learn about Digital Health Sessions and the Digital Cafe

Yes. You can come into the practice and use one of our devices (available in the main atrium) to submit an online request. Or please come along to the Digital Cafe in the cafe area of the Cheese and Grain in the town centre on a Thursday from 10.00am - 11.30am and talk to one of the team about accessing a device.

You are welcome to visit the practice to use one of our devices (available in the main atrium) to submit an online request. Or please come along to the Digital Cafe in the cafe area of the Cheese and Grain in the town centre on a Thursday from 10.00am - 11.30am. This may be something we can help with.