Complex Care Team

The Complex Care Team at Frome Medical Practice offers support to patients in their communities to help manage their health care needs and ensure people are able to access the support they require to live as independently as possible. 

Part of the role of the team is to  follow up patients on discharge from hospital who may have long term health care needs and may require support once home.

Working closely with other health and social care providers such as District Nurses, Older People's Mental Health, Adult Social Services, Occupational Service, Physiotherapist and Mendip Health Connections we can co-ordinate care and the support required for our patients and their families thereby helping them to better manage their conditions and live more independent and empowered.

Our Complex Care Team phone line is open 10am - 5pm Monday to Friday.

You can contact the Care Coordination Hub on 01373 468370.

Our carers are also supported as part of the work of this team.

#hellomynameis is a campaign to encourage and remind healthcare staff about the importance of introductions in healthcare, helping us to provide truly person-centred, compassionate care. As well as implementing #hellomynameis in the Practice, we are using it on our website too. Click on a member of staffs image to find out more about them.

Hello my name is...

Vicky Potter Vicky Potter GP Clare Harvey Clare Harvey Nurse Practitioner Freya Newbon Freya Newbon Nurse Practitioner Michelle Heafey Michelle Heafey Nurse Practitioner Rebecca Young Rebecca Young Nurse Practitioner Claire Rogers Claire Rogers Care Coordinator and Carers Champion Emily McCaffrey Emily McCaffrey Care Coordinator Emma Poole Emma Poole Care Coordinator Jo Plenty Jo Plenty Complex Care Administrative Team Lead Sharon Chesterton Sharon Chesterton Care Coordinator Clare Vause Clare Vause Discharge Liaison Nurse Sue Bruce Sue Bruce Discharge Liaison Nurse